Terms of service
Custom, Handmade & Pre-Order Sales Policy
At Mama Made Designs, many of our items are lovingly created and finished by hand. Because of the handmade and custom nature of our products, slight variations are part of what makes each piece unique.
Handmade & Hand-Finished Items
Items labeled Hand-Smocked, Hand-Embroidered, or Hand-French Knot are meticulously crafted by hand. Slight variations in sizing, spacing, stitching, placement, and lettering may occur and are considered a normal part of the handmade process. These variations are not considered defects.
All Sales Are Final
Due to the custom and made-to-order nature of our clothing, all sales are final. We do not accept returns or exchanges for incorrect sizing, fit, color preference, or change of mind.
Please carefully double-check the size and other selections in your cart before placing your order. If you have questions about sizing, fit, fabric, or materials, please reach out to us before purchasing. We are always happy to help!
Pre-Orders & Estimated Arrival Dates
By purchasing a pre-order item, you acknowledge and agree that your order will not ship until the estimated time of arrival (ETA) listed in the item’s description.
ETAs are estimates provided based on the information available from our manufacturers and are not guaranteed delivery dates. Pre-order items may arrive earlier or later than the estimated timeframe.
Manufacturing & Production Delays
We work with independent manufacturers and production partners to create our pre-order and custom items. Occasionally, an item may experience a delay due to manufacturing, production schedules, material availability, quality-control issues, shipping delays, holidays, or other circumstances outside of Mama Made Designs’ control.
If a manufacturer experiences a delay, we will communicate updates to our customers as information becomes available. A manufacturing or production delay does not qualify an order for a refund, cancellation, return, or exchange.
By placing a pre-order, you acknowledge that you are purchasing an item that is still in production and that the actual arrival date may vary from the estimated timeframe provided at the time of purchase.
We truly appreciate your patience and understanding when these situations occur. We know you are excited to receive your items, and we are just as excited to get them to you!
Defective or Incorrect Items
While we work hard to make every order perfect, we are human and occasionally mistakes can happen!
If you receive an item with a genuine manufacturing defect or an item that was incorrectly made or sent, please contact us within 10 business days of delivery at mamamadedesignscollc@gmail.com.
Please include:
Your order number
A description of the issue
Clear photos of the item and the defect or incorrect item
Items must be unused, unwashed, unworn, and in the same condition in which they were received. If the item needs to be returned, we will provide instructions for doing so.
Approved defective or incorrect-item claims will be resolved at our discretion with a replacement, store credit, or another appropriate resolution.
Store credit, when issued, will be provided in the form of a gift card sent to the email address associated with your order.
Please Read Before Ordering
By placing an order with Mama Made Designs, you acknowledge that you have read and agree to this policy, including our final sale policy, handmade variation policy, pre-order terms, and manufacturing-delay policy.
Thank you for supporting our small business and allowing us to continue creating beautiful, handmade pieces for your little ones! Your support means the world to us.
